Student FAQs

View the complete listing of distance education courses available at North Carolina A&T State University.

• Retrieval of OneID from Account Information 
• Validation Status in Aggie Access Online 
• Verification of Receipt of Payment with the Treasurer's Office or 336-334-7721
• Verification of Registration of Course(s) through the Registrar's Office or 336-334-7595
• The Blackboard Support Center tab on the NCAT Blackboard homepage, for the Knowledge Base for answers to commonly asked questions. Or please call 1-866-520-6877.
• The System Alerts tab on the NCAT Blackboard homepage, for scheduled system maintenance and downtimes

View the complete listing of distance education degree and certificate programs available at N.C. A&T.

1. Distance Education Certificate Programs
   
   
2. Distance Education Degree Programs
   • Undergraduate
   • Graduate Programs

A student is entitled to a refund when the account is overpaid and a credit balance is created. If a student enrolls in distance education courses and decides to withdraw and is due a refund, after submitting a request to be withdrawn to A&T Online, refunds are issued. For more information on the process and distribution procedure, click here.

Academic Advisors are assigned by the department according to your program. Select your appropriate program level below.

1. Distance Education Certificate Programs
2. Distance Education Degree Programs
   • Undergraduate
   • Graduate Programs

• Banner I.D. numbers replaced Social Security numbers as the student's University I.D. number. For more information about how to obtain your Banner ID, please contact the Office of the Registrar at (336) 334-7595. (Note: You will need a current A&T email address.)
• All A&T students are issued a six-digit PIN Number that they will use to access the student system (Aggie Access). Contact either your academic advisor or chairperson of your department to receive an Alternate PIN number. Please note that PIN numbers WILL NOT be issued from the Extended Campus, the Office of the Registrar, the Help Desk, or the Blackboard staff. For more information, please contact the Office of the Registrar at (336) 334-7595.

Undergraduate students are allowed to enroll in a minimum of twelve (12) semester hours to be designated as full-time students. Graduate students are allowed to enroll in nine (9) hours to be designated as full-time students. We recommend that students consult with their advisors before enrolling in more than two (2) online courses per semester.

Please discuss your options with your instructor and your academic advisor first, because prior approval from them will be needed in order to complete the withdrawal process. The process for withdrawing from a distance education course(s) or the University can be found here.

As soon as you know that you will be deployed, please immediately fax a copy of your orders to the Office of Veteran and Military Affairs at 336-256-2433 and email the following: 

• Your instructor
• Your academic advisor
• The Office of Veteran and Military Affairs contacts

In the email, include your full name, Banner ID, course name and number. If you have not received acknowledgement within a week, please contact the Office of Veteran and Military Affairs at 336-398-8651.

To access Blackboard, you must be registered for at least one course. The website for Blackboard is https://blackboard.ncat.edu. Your login is your Aggie One ID. Your Aggie One ID username is the prefix of your Aggie email address. Your default password is the first 4 letters of your email username + the last 4 digits of your banner number + !NCAT!. Please refer to the example below.

For assistance, please contact the following University offices:

• Course Registration: 336-324-7595 (Registrar's Office)
• Password Reset: 336-334-7195 (Client Technology Services)
• Using Blackboard: 866-520-6877 (Blackboard Help Desk)

You may log into your NCAT Aggie Google Mail (Gmail) at this site. Your login is your NCAT Aggie Google Mail (Gmail) username, and your password will be the first four characters of the username plus the last four digits of your Banner ID.  See the example below.

View complete instructions on how NC A&T students and faculty may obtain a free copy of Office 365.

• If you are enrolled in online distance education courses and your account has been validated and you experience technical difficulties with Blackboard, you can contact A&T Online office at 1-888-498-6752 (toll free) or 336-256-0355 or the Blackboard System Administrators at 336-285-4496 or bbsupprt@ncat.edu. The hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday.
• If you have problems with your Aggie Google Mail account, please contact the University Help Desk by phone (336-334-7195) or by email (helpdesk@ncat.edu). The hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday.
• If you have questions about your Blackboard course content, contact your professor (from inside your Blackboard course, click on COMMUNICATION and choose Send email). The Blackboard Student Manual is available online. To view it from inside your Blackboard course, click on Student Tools, and then click on Student Manual.

The following Support Services are available to distance education students:

The Extended Campus provides:  

• Student Online Learning Orientation - This orientation will walk students through strategies and tools known to help learners thrive in online environments. All students taking online classes are encouraged to complete the orientation.
• Online Learner Support Commons - This virtual Blackboard global community is designed to support online students on their academic journey by encouraging dreams, nurturing growth, and promoting achievement. Students may self enroll using these instructions.
• Online Learning Check-In - Online students may join rich exchanges of success tips and resources weekly on Thursdays at noon.
• Registration assistance, if needed.
• Assistance with logging into Blackboard.
• Withdrawal from a course(s) and University requests for distance education students who do not live in close proximity of the University, if needed (As long as your request includes a written approval from your Academic Advisor or Department Chairperson and is received before the deadline.). Please consult the Academic Calendar for the deadline dates.
   
  

Blackboard Support and the Aggie Help Desk provides:   

• Blackboard Training (Blackboard Support)
• Assistance with logging onto Blackboard (Blackboard Support)
• Technology Services and Resources for Students (Services for Students)
• Active Directory Credentials (Aggie Google Mail) (Aggie Tech Support)
   

Other Student Support Services for Distance Education Students: 

• Online Admissions (Office of Undergraduate Admissions & The Graduate College)
• Online Tuition and Fee Payment (Office of the Treasurer)
• Online Textbook purchasing (University Bookstore)
• Financial Aid (Office of Financial Aid & Scholarships)
• Academic Advising is conducted by the College/School for Your Program (Certificate, Undergraduate, Graduate)
• Registration Resources (Office of the Registrar)
• Counseling Services Online Screening (Counseling Services)
• Career Counseling (Office of Career Services)
• Veteran & Disability Services (Office of Veteran and Military Affairs)
• Library Services (Ferdinand D. Bluford Distance Education Library Resources)
• Transcripts (Official Transcript Requests)

The grading system for A&T Online courses and programs is the same system used for campus-based courses and programs. Visit NCAT Grading System for more information.

You may find a copy of the Student Handbook by visiting this webpage.

Please visit our FERPA website for more information.